Combining Experienced Debt Collection with Quality Customer Service
CCC of NY believes that extraordinary service and proven results are the keys to a successful partnership. Our third party collection services are customized to fit each client's needs while constantly pursuing innovative ways to improve efficiency.
Focused on providing unprecedented customer service and results
At CCC of NY, we understand that quality customer service helps to drive successful results. We combine our knowledgeable commercial debt collection experience with customer service principles that we strictly adhere to. We’re always training, brainstorming, and building to ensure that we’re providing the best service possible!
All accounts are assigned to a collection manager as single point of contact
Nobody likes having ten different contacts. It’s confusing, inefficient, and unprofessional. We assign all accounts to a single collection manager. This enables you to establish a relationship, maintain simple and effective communication, and be certain that you’re communicating with the “go-to” person instead of getting shuffled around between multiple people.
All collection services provided through the corporate office in the Buffalo, NY area
What are the benefits of having our third party collection services done through our corporate office? Management, team leaders, and collectors easily work together to accomplish goals and tasks. Questions are easily answered, and ideas are bounced around between employees. Everyone works together and gets things done in a timely and professional manner.
Average tenure for collectors is 13 years with an average experience level of 20 years
Looking for experience? We’ve got it! With an average experience level of 20 years, we’ve seen it all. At CCC of NY, we know the “ins and outs” of the collection world, and have dealt with every situation thrown our way. You could be assured that all accounts are being handled by knowledgeable and experienced collectors.
Bilingual French & Spanish speaking collectors on staff
Are you looking for a debt collection company who could handle non-English speaking debtors? You’ve come to the right place! We have bilingual French and Spanish speaking collectors on staff. You might also be interested in learning more about our international collection services.
Every collector is certified by the Commercial Collection Agency Association of the Commercial Law League of America (CLLA) and the International Association of Commercial Collectors (IACC)
One of the many reasons that we’ve been in business since 1962 is because of our commitment to professionalism and upholding collection standards. We make sure that our collectors have the proper training and the necessary certification. When you have an account with CCC of NY, you know it’s being handled by the best!
Approval is always required before accepting any settlement offer or payment plans
Even though we’re working your accounts, we understand that doesn’t give us full authority to do whatever we want. If a debtor is trying to propose a settlement offer, or wants to negotiate a payment plan, we will always run this by your first before accepting anything.
Remittances are tailored according to your specifications. CCC can remit at any frequency and by any method
We come full circle back to our belief in the importance of customer service. We will tailor remittances to YOUR specifications. We’re always very flexible, and will do what it takes to have a successful relationship.
To learn more about our third party collection services, contact us today, or get a FREE rate quote.
